We're sorry to hear you want to return your item(s). We are committed to customer satisfaction so if there's anything we can do to resolve any issues, let us know. Please reference the Refunds & Returns Policy for more details on how to process returns.
TerraFlame stands behind our products with our 100% customer satisfaction guarantee. If you are not 100% satisfied with our products for any reason, simply return them within 30 days for a full refund. Unfortunately, we are unable to process returns or refunds after 30 days (from date of delivery).
To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. We are unable to accept returns on Gel Fuel.
To process your return:
- Email firstname.lastname@example.org with your order number and RETURN in the subject line.
- Please provide a brief explanation for the reason for your return and any pictures if applicable. Pictures help us improve our products and overall customer experience.
- We will process your return. You are responsible for the returns shipping charges.
Our returns shipping address is:
3136 E Victoria Street
Rancho Dominguez, CA 90222
We recommend shipping your return with a tracking number as we will not be able to track your return otherwise.